Turnover is a major challenge in the contact center industry, with high costs making talent retention crucial for companies. This panel will discuss the impact of turnover, why reducing it is essential, and methods to calculate its cost, identify causes, and address them. We will share research on turnover causes and provide proven strategies to combat it, including industry examples.
Download The Hiring Guide For Reducing Turnover
Some call centers are spending 80% of their turnover-reduction efforts on post-hire programs! We think the most effective (and least talked about) way to reduce turnover is to improve the effectiveness of your hiring process.
