Journeyfront Privacy Notice

 

Last Revised: September 10, 2025

1. Introduction

Thank you for being part of the Journeyfront community. We are committed to protecting your personal information and your right to privacy. This Privacy Notice describes how Journeyfront, Inc. ("Journeyfront," "we," "us," or "our") collects, uses, processes, and discloses your information in connection with our website (www.journeyfront.com) and our related services, including our:

  • Applicant Tracking System (ATS)
  • Assessments and other screening tools
  • Talent management, reporting, and analytics tools
  • Other services not explicitly 

(collectively, the "Services").

If you have any questions or concerns about this notice or our practices regarding your personal information, please contact us at privacy@journeyfront.com.

2. Scope of This Policy

This policy applies to all users of Journeyfront’s websites, platforms, and services. This includes individuals applying for jobs ("Candidates"), representatives from our business customers ("Clients"), and individual users exploring personal career opportunities.

In situations where you are a Candidate applying to one of our Clients, Journeyfront acts as a "data processor" on behalf of the Client, who is the "data controller."

3. The Information We Collect


We collect personal information that users voluntarily provide to us, information that is collected automatically when you use our Services, and information provided by our business customers. The information we collect depends on the context of your interactions with us and the Services. By using the Journeyfront Services, you consent to the processing of your personal data, and any other data described herein. 

A. Information You Provide to Us
  • Account and Profile Information: When you register for an account, we collect information such as your name, email address, phone number, and password. Depending on how you use the Services, you may also provide employment history, educational background, skills, and photos.
  • Assessment and Screening Responses: To provide our Services, we may collect your responses to our proprietary assessments and screening questions. This may include answers in various formats, such as text, multiple-choice, audio, and video recordings.
  • Communications: We collect personal information from you when you communicate with us, such as when you request support, provide feedback, or participate in surveys.
  • Payment Information: If you make a purchase, we collect payment information through our secure payment processing partners. We do not store your credit card information on our servers.
B. Information Collected Automatically
  • Log and Usage Data: Our servers automatically collect information when you access or use our Services. This data can include your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
  • Cookies and Similar Technologies: We use cookies to operate and administer our Site and Services, gather usage data, and improve your experience. If you set your browser to reject cookies, some parts of the Services may not function properly.
C. Information Provided by Our Business Customers (Clients)
  • When a business (our "Client") uses our Services for recruiting, they may provide us with personal information about job applicants ("Candidates") or employees (“Employees”). This can include names, contact details, resumes, and other application materials. 
  • Post-Hire Performance Data: To power our talent analytics, Clients may provide us with data on candidate outcomes or employee performance and tenure.

4. How We Use Your Information

We use your information for legitimate business purposes, including:

  • To Provide and Manage the Services: We process your information to create and manage your account, deliver our assessment and screening services, and facilitate the hiring process between Candidates and Clients.
  • To Personalize Your Experience: For individual users, we use your assessment responses to help you understand your personal characteristics and identify job opportunities that align with your profile.
  • To Power AI and Predictive Features: Your responses and, if applicable, post-hire data may be used to power AI-driven scoring of questions or other provided information.
  • For Analytics and Research: We use anonymized and aggregated data to conduct research into job fit and hiring effectiveness and to improve our Services.
  • To Communicate With You: We use your contact information to send you transactional messages or other job-related notifications. You can opt out of promotional emails at any time.
  • For Security and Fraud Prevention: We use collected data to protect our Services, prevent fraud, and enforce our Terms of Use.
While Journeyfront assessments and AI / automation tools provide scores to support human decision-making, you have the right to request human intervention, express your point of view, and contest any decision made solely based on automated processing that significantly affects you. To exercise this right, contact the Client directly. 

5. How We Share Your Information

  • With Business Clients (Employers): If you are a Candidate applying for a job, your profile information, assessment results, and / or application materials will be shared with the Client to whom you applied. If you are an individual user, your information will only be shared with potential employers with your explicit consent.
  • With Third-Party Service Providers: We share information with trusted vendors and partners who perform services on our behalf, such as cloud hosting, payment processing, customer support, and third-party integrations for advanced assessments or other candidate or employee activities, such as communications, notifications, interview scheduling, offer letters, etc.. These providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.
  • For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Journeyfront, our users, or the public.
  • In Case of a Business Transfer: If Journeyfront is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide all legally required notices of any such change in ownership or control of your personal information.

6. Data Security and Retention

  • Security: We have implemented extensive technical and organizational security measures designed to protect the information stored in our database from loss, misuse, and alteration. We also comply with several security frameworks, including SOC2 Compliance. However, no electronic transmission over the internet can be guaranteed to be 100% secure.
  • Data Retention: We retain your personal information for as long as is necessary to provide the Services and for the purposes set out in this notice, or until you request its deletion. We may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

7. Your Privacy Rights and Choices

  • Accessing and Updating Your Information: You can review and change your personal information by logging into your account and visiting your profile page, or by contacting us at privacy@journeyfront.com.
  • Opting Out of Communications: You can unsubscribe from any system emails by clicking the "unsubscribe" link in the email. You will continue to receive essential service-related and transactional communications.
  • Account Deletion: You can request to deactivate or delete your account by contacting us. Upon request, we will take steps to delete or anonymize your personal information from our active databases, subject to our data retention policies.
  • Do Not Track: We do not currently respond to browser "Do Not Track" (DNT) signals.
Other privacy rights respected:
  • Right to Object to Processing
  • Right to Restriction of Processing
  • Right to Access
  • Right to Rectification
  • Right to Erasure
  • Right to Data Portability
  • Right not to be subject to Automated Decision-Making
To exercise these rights, please contact us at privacy@journeyfront.com

8. Information for California Residents

This section applies specifically to California residents. Pursuant to the California Consumer Privacy Act (CCPA), you have specific rights regarding your Personal Information.

  • Right Against Discrimination: You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your right to know, delete or opt-out of sales.
  • Right to Know: You have the right to request in writing: (i) a list of the categories of Personal Information, such as name, address, email address, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties' direct marketing purposes, and (ii) the names and addresses of all such third parties. In addition, you have the right to request: (i) the categories of Personal Information we have collected about you, (ii) the categories of sources from which Personal Information is collected, (iii) the business or commercial purpose for the information collection, (iv) the categories of third parties with whom we have shared Personal Information, and (v) the specific pieces of Personal Information we hold about an individual.
  • Right to Access: You have the right to request a copy of the specific Personal Information we collected about you during the 12 months before your request.
  • Right to Delete: You have the right to request that we delete any Personal Information we have collected from you or maintain about you, subject to certain exceptions.
  • Right to Opt-Out of Selling or Sharing: California residents have the right to opt-out of having their Personal Information sold or shared. We do not sell or share your Personal Information.
  • Right to Limit the Use and Disclosure of Personal Information: You have the right to request that we limit the use of your Personal Information to only that which is necessary for providing products or services to you.  We do not use your Personal Information for any purpose other than that which is necessary for providing products or services to you.
To exercise your rights, please contact us at privacy@journeyfront.com. We may need to verify your identity before processing your request.

Under the CCPA, a California customer may use an authorized agent to make a CCPA privacy request on the consumer’s behalf. To make a request on behalf of a California consumer whose Personal Information has been collected by Journeyfront, the authorized agent must first provide a copy of either (a) a letter signed by the customer authorizing the agent to submit a CCPA request on his or her behalf, or (b) a valid power of attorney issued pursuant to California Probate Code sections 4000 to 4465. An authorized agent must email one of these documents to privacy@journeyfront.com and include a phone number where the agent may be reached during regular business hours.
Journeyfront on occasion may work with separate legal entities that may be considered “third party affiliated entities” for purposes of California Civil Code Section 1798.83 as described in Section 3 above. California law requires us to inform California residents who have provided us with Personal Information that they may request information about our disclosures to third parties. To do so, contact us at privacy@journeyfront.com and indicate in the subject line “California Privacy Rights.”

9. International Data Transfers


We may transfer your data to countries outside of where you live. When we do, we ensure appropriate safeguards are in place by complying with applicable data protection laws and frameworks, such as the EU-U.S. Data Privacy Framework, the UK Extension, and the Swiss-U.S. Data Privacy Framework.

10. Age Restrictions


Our services are not intended for individuals under 16 years of age. For specific age restrictions, please refer to the applicable Terms and Conditions of Service.

We do not knowingly solicit data from or market to anyone under 16 in the European Economic Area. By using our site, you confirm you are at least 16, or that you are the parent or guardian of a minor using the site and consent to their use.Should we discover that personal information has been collected from someone under 16, we will deactivate the account and promptly delete such data. In compliance with the Children’s Online Privacy Protection Act, any information from users believed to be under such age will be purged from our database. If you become aware of any data collected from anyone under 16, please contact privacy@journeyfront.com.

11. Client Responsibilities:

Employment Law Compliance: Clients are solely responsible for ensuring their hiring practices, including the use of AI-generated scores, comply with all applicable anti-discrimination and employment laws.

Anti-Discrimination Disclaimer: Journeyfront takes reasonable steps to ensure that its Services are compliant with anti-discrimination laws, but is not responsible for a Client's compliance with anti-discrimination laws.

Other Expectations: By using the Journeyfront ATS or any other Journeyfront Services, you agree to the terms included in the Journeyfront Terms and Conditions, available here: https://www.journeyfront.com/terms 

12. Acceptance

Acceptance of Privacy Statement - Your use of our website(s), including any dispute concerning privacy, is subject to this privacy statement and the applicable Terms and Conditions of Service. BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY STATEMENT AND THE APPLICABLE TERMS AND CONDITIONS OF SERVICE. If we decide to change our privacy policy, we will post those changes to this privacy statement page and any other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by other means, such as e-mail, at our discretion. Your continued use of any portion of our website following posting of the updated privacy statement will constitute your acceptance of the changes.

13. Contact Us

If you have any questions or concerns about this Privacy Notice or our privacy practices, you may contact our Data Protection Officer at:

Email: privacy@journeyfront.com

Postal Mail: Journeyfront, Inc., 826 E State St. Suite 210, American Fork, UT 84003