Call Centers Case Study - Turnover

The Problem

Call/Contact Centers suffer from short-term turnover (less than 6 months on job), costing millions in recruiting, interviewing, training and lost revenue opportunities. With a national call/contact center short-term turnover average hovering at 35% companies must find a way to stop this negative, and expensive hiring cycle.

The Solution

Journeyfront identifies what attributes determine success at your company for each job role and then measures applicants in those areas, giving you the best information to make the most accurate hiring decisions possible.

The Results

Journeyfront identified which attributes thrive naturally in each job and reduced short-term turnover by 29%, as well as increased job performance and employee tenure in the first six months. This focus on hiring accuracy generated millions of dollars by reducing turnover costs and creating new revenue.