TO DIAGNOSE YOUR TURNOVER, IDENTIFY WHEN IT'S OCCURRING

Tackling turnover is hard because you don’t know what’s causing it.
It could be driven by the job/environment, the person, or both.

So how do you diagnose what's causing your turnover?

The answer? Look at when turnover is primarily occurring...

Ask yourself 2 questions:

1) How much does turnover vary across employees in the same role?

If turnover VARIES A LOT across people in the same role, this means a good deal of turnover is driven by differences in people. Better hiring can fix this.

If turnover DOES NOT vary much across people in the same role, this means it's primarily driven by environment or job factors.

2) When does the majority of turnover happen?

If most of turnover is SHORT-TERM (e.g., in the first 3, 6, or 12 months, depending on the job), examine your hiring.

If most of turnover happens FURTHER OUT (e.g., at the 1 or 2 year mark) look at the job or environment. It could be a 'lack of career pathways' issue, misaligned incentives, or other such factors.

Turnover is complex, but your approach to fixing it doesn't have to be.

Identify a factor that's involved using the above questions & start there.