Complete Hiring Guide for Reducing Turnover in High Volume Positions

If your call center, warehouse, or other high-volume location has turnover of 30 percent, 40 percent, 50, 60, and even higher – you’re not alone. 

According to Harvard Business Review, 80 percent of turnover can be attributed to bad hiring decisions. Some companies, however, are spending 80 percent of their turnover-reduction efforts on post-hire programs and initiatives!

The most effective (and least talked about) way to reduce turnover is to improve the effectiveness of your hiring process. 

This guide offers a fresh perspective on reducing turnover in high-volume roles, including:

• Your Cost of Turnover and Its Impact
• Employee Engagement: Not the Answer to Turnover We Hoped for
• Reducing Turnover Starts With Hiring
• How Much of Your Screening Process Should Focus on Turnover
• 11 Traits You Should Screen For to Identify People Who Stay
• 8 Interview Questions Guaranteed to Flag Flight Risks
• Tracking Your Results for Continuous Improvement