If your call center, warehouse, or other high-volume location has turnover of 30 percent, 40 percent, 50, 60, and even higher – you’re not alone.
According to Harvard Business Review, 80 percent of turnover can be attributed to bad hiring decisions. Some companies, however, are spending 80 percent of their turnover-reduction efforts on post-hire programs and initiatives!
The most effective (and least talked about) way to reduce turnover is to improve the effectiveness of your hiring process.
This guide offers a fresh perspective on reducing turnover in high-volume roles, including:
- Your Cost of Turnover and Its Impact
- Employee Engagement: Not the Answer to Turnover We Hoped for
- Reducing Turnover Starts With Hiring
- How Much of Your Screening Process Should Focus on Turnover
- 11 Traits You Should Screen For to Identify People Who Stay
- 8 Interview Questions Guaranteed to Flag Flight Risks
- Tracking Your Results for Continuous Improvement
