Tackling Agent Turnover: Proven Research & Approaches

Turnover is a major challenge in the contact center industry, with high costs making talent retention crucial for companies. This panel will discuss the impact of turnover, why reducing it is essential, and methods to calculate its cost, identify causes, and address them. We will share research on turnover causes and provide proven strategies to combat it, including industry examples.

June 5, 2024 (Wednesday)
1:45 PM - 2:30 PM (PDT)
Caesars Forum, Summit A

Link to session

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• The real cost of turnover
• Why short-term turnover (first 1-3 months) is particularly harmful to an organization
• How different approaches to fixing turnover can help or make it worse
• Why the causes of turnover are too often over-simplified
• How to diagnose the cause of your specific turnover problem
• What approaches can be used to reduce your turnover
• Get cool Journeyfront swags!
  
  

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