CCW Las Vegas · June 22–25, 2026 · Caesars Forum
Meet Journeyfront in Vegas
We’re bringing a brand-new book, a live customer case study, and the intelligent hiring platform built for BPOs and contact centers. Come say hi — your free copy of The BPO Hiring Playbook is waiting.
Trusted by 50+ BPOs and contact centers hiring 100,000+ agents a year
The BPO Hiring Playbook
Strategies and Tactics for High Volume, Client-Focused Hiring
No industry feels the consequences of hiring more directly than BPOs — and the stakes have never been higher. Of the thousands of books written on hiring, none were written for the leaders who manage it at BPO scale, speed, and complexity. Until now.
Drawing on decades of workforce research and hard-won lessons from the front lines of high-volume hiring, The BPO Hiring Playbook lays out a step-by-step system for hiring at scale — from defining what actually predicts success in each role, to building a screening process that scales, to managing the critical first 180 days.
How Contact Centers and BPOs Are Rebuilding Hiring With AI and Automation
KM2 Solutions’ recruiters used to spend 3.5 minutes reviewing each application. Today, it’s an average of 19 seconds. That’s an 89% reduction in screening time — and it didn’t come from a single AI tool. It came from rebuilding the hiring stack around three clear principles:
01
Automate what you can
02
Deploy AI where it works best
03
Keep humans in the loop where judgment, control, and accountability matter most
Daniel Ash, CEO & Co-Founder of Journeyfront, walks through the framework his team uses with BPOs and contact centers around the world. He’s joined by Paula Corredor, Recruitment Manager at KM2 Solutions, who led the rebuild on the ground — and will share what it actually took to operationalize automation and AI without losing the human touch candidates expect. You’ll leave with a practical map of where automation, AI, and people each fit across the hiring process, plus research-backed approaches for improving quality of hire, agent retention, and the contact center KPIs that follow.
89%
less recruiter screening time
90 → 27 min
application completion time
72%
shorter screening calls
Higher
candidate satisfaction throughout
Daniel Ash
CEO & Co-Founder · Journeyfront
Paula Corredor
Recruitment Manager · KM2 Solutions
KM2 Solutions is a multichannel BPO operating across six nearshore locations. Read the KM2 case study →
Book your meeting in Vegas
Tell us who you are and we’ll lock in a time at Booth #1400 — for a quick platform tour, a hiring strategy chat, or just to pick up your copy of The BPO Hiring Playbook. We’ll have it waiting for you.
- WhenJune 22–25, 2026 · Expo Hall: Wed 10 AM–6:30 PM, Thu 10 AM–3 PM
- WhereCaesars Forum, Las Vegas — Booth #1400
- Floor MapFind Booth #1400 on the expo floor map →
Meet with Journeyfront
Takes 30 seconds — we’ll handle the scheduling.