Resources

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Guides & Whitepapers

Smiling customer service representative wearing headset with BPO recruitment guide title

The BPO Recruitment Playbook: Build a Hiring Process That Actually Works at Scale

Get the data-backed playbook separating high-performing BPOs from the rest. 7-section guide covering fraud detection, speed optimization, and recruiter capability.

Guides & Whitepapers

The Ultimate Guide to Building Your Ideal Hiring Process

Great hiring starts with a great process. This guide lays out an approach for strategic talent acquisition pros to build their ideal hiring process.

Hiring guide cover with diverse workers in various job settings

Guides & Whitepapers

Complete Hiring Guide for Reducing Turnover in High Volume Positions

This step by step guide will teach you how to reduce your employee attrition by hiring people more likely to stay.

Guides & Whitepapers

The Complete Guide to Applicant Screening Questions

Use the tips in this guide to optimize screening questions for advancing the most qualified candidates in the hiring process.

Guides & Whitepapers

The Complete Guide to Interview Scoring Sheets

This guide covers scoring sheet basics and how to use them effectively in order to improve hiring decisions and avoid bias.

Question Library

Interview Questions

Browse our library of over 100 interview questions arranged by attribute they measure. It's a great way to jump start the process.

Question Library

Candidate Screening Questions

Pre-employment screening instantly filters applicants to identify top candidates for high-volume roles.

Question Library

Reference Call Questions

Here’s a list of reference questions to measure candidate attributes through co-worker or manager insights.

Calculators & Templates

Spreadsheet interface showing hiring class tracker with multiple data columns and blue decorative dots

Calculators & Templates

Free BPO Hiring Class Tracker

A free Excel tracker built for BPO talent acquisition teams managing multiple hiring classes, programs, and locations. Download and use today.

Excel template showing turnover calculator with cost breakdown and savings data

Calculators & Templates

Cost of Turnover Calculator

Studies reveal that employee turnover costs US businesses $1 trillion annually, highlighting a significant and unaddressed problem.

Excel template screenshot showing interview scorecard with candidate evaluation criteria

Calculators & Templates

Interview Scorecard Template

Our Excel scoring template simplifies scoring across multiple candidates with automatically summarized scores.

Webinars & Podcasts

Matchboard x Journeyfront Webinar

How BPOs Can Harness Automation & AI to Drive Hiring Speed and Quality

Where AI helps in BPO recruitment, where rule-based automation still wins, and where humans should stay in the loop. Featuring a live case study from Activus Connect (Tech Mahindra) on combining all three to hire faster and improve quality of hire.

Apr 28, 2026 · Watch the recording →

Build a Better BPO Podcast — Your Attrition Problem Is a Hiring Problem episode cover

Webinars & Podcasts

2/27/2026

Your Attrition Problem Is a Hiring Problem

Build a Better BPO Podcast: Daniel Ash on why operators making $800–$1,200 per-hire decisions on gut instinct see 90-day attrition destroy their margins, and where AI genuinely adds value in recruiting.