Journeyfront CEO Daniel Ash joins Amanda Quinn and Milan Batinich to unpack what’s fundamentally broken in BPO hiring. Drawing from experience advising contact centers at Bain & Company, Daniel explains why operators making $800–$1,200 per-hire decisions on gut instinct see 90-day attrition destroy their margins. The conversation covers why most assessments measure the wrong attributes, what a closed loop between hiring data and post-hire performance actually reveals, and where AI genuinely adds value in recruiting versus where it simply automates existing mistakes.
