How Automation Can Improve Hiring Speed and Quality for BPOs
Most BPO hiring teams are told to pick a side: move faster or hire better. You shouldn't have to. In this working session we walk through a real high-volume hiring funnel stage by stage and show exactly which steps belong to rule-based automation, which belong to AI, and which still need a human, opening the floor to your questions.
- 60 minutes
- Live product walkthrough
- Open Q&A
- Recording sent to all registrants
Wednesday, September 16, 2026 11:00 AM Pacific
Save your seat
Can't make it live? Register anyway! Everyone who signs up gets the recording and slides.
This one is hands-on
We've made the strategic case before. This session is about implementation: what the funnel actually looks like when it's built right, what breaks when it isn't, and how to tell the difference in your own process.
Want the framework first?
Our on-demand session, How BPOs Can Harness Automation & AI to Drive Hiring Speed and Quality, covers the conceptual groundwork. Where automation and AI genuinely differ, why AI isn't always the cheaper option, and how the layers fit together. It pairs well with this one, but it isn't required.
Agenda
-
10 min
Where each layer belongs
Automation, AI, and humans do different jobs well, and high-volume hiring goes wrong when you use one where another belongs. Daniel sets the frame we'll use for the rest of the hour.
Daniel Ash · CEO & Co-Founder
-
25 min
The deep dive
Cody takes a real BPO req from application to offer inside Journeyfront: what gets scored automatically, where predictive assessment changes the shortlist, what recruiters still touch, and what the throughput and quality numbers look like on the other side.
Cody Jolley · VP of Customer Success
-
20 min
Where teams get stuck
The broken processes we see most often in real deployments: over-automating the wrong stage, assessment fatigue and drop-off, hiring-manager pushback, and messy req data. Bring your real situation, this part is unscripted.
Emmalyn Foerster · Customer Success Manager
What you'll walk away with
A stage-by-stage map of your funnel
Which steps are deterministic enough to automate outright, which need prediction, and which are judgment calls that should stay with a recruiter.
How to spot over-automation
The symptoms: rising drop-off, falling offer-accept rates, quality complaints from operations, and which stage usually causes each one.
What "quality of hire" looks like as a measurement
How to tie hiring decisions to downstream outcomes like early attrition and ramp time, so speed gains don't reduce quality.
A realistic sense of effort
What it actually takes to stand this up against live reqs: timeline, data you need, and who on your team should be involved.
Who this is for
- Talent acquisition leaders at BPO and CX organizations
- Recruiting operations and RPO teams running high-volume reqs
- HR and people leaders accountable for early attrition
- Anyone hiring hundreds of agents a month
- Teams evaluating assessment or automation vendors
- Current Journeyfront users who want the deeper walkthrough
Who you'll hear from
Daniel Ash
CEO & Co-Founder
Cody Jolley
VP of Customer Success
Emmalyn Foerster
Customer Success Manager
Dave Biesinger
Marketing Manager
Before you register
What if I can't attend live?
Register anyway. Everyone who signs up gets the recording and the slides by email a day or two after the session, whether or not they showed up.
How do I get the join link?
It's in your confirmation email, which arrives immediately after you register. That email also includes a calendar file you can add to Google Calendar, Outlook, or Apple Calendar in one click. We'll send reminders the day before and an hour before we start.
Is this a product pitch?
There's a live product walkthrough in the middle section, and we're upfront about that — it's the clearest way to show what the ideas look like in practice. The framing and Q&A are vendor-neutral, and you'll get value from the session whether or not you ever use Journeyfront.
Can I bring my team?
Please do. Everyone needs to register individually so they get their own join link, calendar invite, and recording.
Can I ask a question ahead of time?
Yes — reply to your confirmation email with it. We prioritize questions submitted in advance during the Q&A block.
Speed or quality is a false choice.
Wednesday, September 16 · 12:00 PM MT · 60 minutes · Free