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How to Reduce Turnover in Your Call Center
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Looking for ways to decrease turnover in your call center?

In this 25 minute webinar about turnover, Daniel Ash, Journeyfront CEO, talks about:

  • What to look for when hiring call center agents who will stay
  • How hiring for retention is different than hiring for performance 
  • How hiring improvements can reduce agent attrition by 50% or more
  • Case studies on exactly how to use hiring data to reduce agent turnover
 

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Nick Lyon
ABOUT THE AUTHOR | Nick Lyon
Nick Lyon is the co-founder of Journeyfront, a company dedicated to revolutionizing the hiring process. With a passion for helping companies hire the right people for the right jobs, Nick is committed to building better hiring processes that ensure optimal job matching. He is constantly exploring innovative approaches to improve the world of work and focuses on creating solutions that enhance the hiring experience to drive better outcomes for both employers and employees. Through his work at Journeyfront, Nick aims to make hiring more efficient, effective, and equitable, ultimately contributing to a stronger and more capable workforce.