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You're Measuring the Wrong Thing at the End of Every Hiring Class

There's a moment at the end of every hiring class that most BPO recruiting teams treat as a finish line. Headcount is filled. Seats are in training. The reporting goes green.

Todd Raphael

Todd Raphael
Todd Raphael is an HR and talent-technology marketing leader. He spent 22 years running recruiting publications and conferences at ERE Media.
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Recent Posts

8 Talent-Acquisition Activities If August Is Quiet

There may not be the level of vacationing in the U.S. that there is in Europe in August, but there can be some slow days. Some people take PTO; hiring may slow; and there are fewer conferences and conventions. 

What Intuit’s Job Cuts Say to Us

There’s quite a hubbub going on regarding the job cuts at Intuit. If you missed the controversy, the company is laying off 1,800 people, and saying that many of those are being let go for underperformance. 

8 Interview Questions to Measure Flight Risk in High-volume Jobs

Retention starts with recruiting: the wrong person hired to do a job is likely to leave fairly quickly, regardless of how hard you try to engage them. But how do you screen for that? How do you hire people likely to stay and avoid talent flight risk? Understanding flight risk patterns and implementing targeted interview questions can help you identify candidates who are more likely to remain committed to your organization.

Ways to Reduce Turnover in High-volume Jobs That People Aren't Talking About

Chances are, you’ve tried multiple levers to cut down on turnover in your call center, warehouse, or other high-volume hiring location. Chances are also decent that those efforts aren’t working. We’ve heard of employers who feel like they have “tried everything” but still have above 100 percent turnover. (For more about reducing turnover in high-volume positions, check out this free guide.)

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