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Journeyfront at CCW Vegas 2025: Where AI Meets the Human Side of CX

Fresh from the energy of CCW Vegas 2025, we're reflecting on an incredible week at the world's largest customer contact event. With over 5,000 attendees and 200+ solution providers, the conversations were electric... and one theme kept coming up: while everyone's racing toward AI and automation, the workforce challenge isn't going away. It's getting harder.

Todd Raphael

Todd Raphael
Todd Raphael is a marketing leader in the talent-technology field. He spent 22 years running HR/recruiting publications and conferences, and most recently created and grew highly successful content-marketing operations at Eightfold and SkyHive.
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