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What Candidates Actually Want to Know When They're Rejected (And How to Tell Them)

A contact center TA director I talked to recently had no idea what her rejection emails actually said. The template had been set up at ATS implementation, and nobody had opened it since. When she finally pulled it, the reason field said: "We have decided to move forward with other candidates."

Todd Raphael

Todd Raphael
Todd Raphael is an HR and talent-technology marketing leader. He spent 22 years running recruiting publications and conferences at ERE Media.
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Recent Posts

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Chances are, you’ve tried multiple levers to cut down on turnover in your call center, warehouse, or other high-volume hiring location. Chances are also decent that those efforts aren’t working. We’ve heard of employers who feel like they have “tried everything” but still have above 100 percent turnover. (For more about reducing turnover in high-volume positions, check out this free guide.)

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