Fraud Is Infiltrating BPO Hiring—And the Stakes Have Never Been Higher
A single insider at a major BPO photographed 200 customer records per day, selling them for $200 each. The scheme recruited supervisors into a criminal conspiracy. Employees earned over $500,000 in bribes. The result: 69,000 customers exposed, $180-400 million in damages, 226 employees terminated, and a major client relationship destroyed entirely.
Todd Raphael
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Chances are, you’ve tried multiple levers to cut down on turnover in your call center, warehouse, or other high-volume hiring location. Chances are also decent that those efforts aren’t working. We’ve heard of employers who feel like they have “tried everything” but still have above 100 percent turnover. (For more about reducing turnover in high-volume positions, check out this free guide.)
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