The Quality Paradox: Why BPOs Need Different Screening for Every Client (And How to Make It Scalable)
Daniel Ash | Dec, 16 2025
Here's a conversation I had last month that perfectly captures the BPO quality paradox.
The Pros and Cons of Extroversion in the Workplace
Extroversion is one of the most widely talked about personality characteristics of all time. There have been books written about extroversion and introversion, TED Talks have been given, and there are dozens of online tests and opinions about this every present personality characteristic. It might be the most widely talked about personality characteristic because it makes a lot of sense and people can easily self-identify their own level of extroversion.
Nick Lyon | Mar, 17 2020
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