BPO Hiring

Why BPOs Keep Hiring the Same Wrong Person (And Calling It a Process Problem)

Dave Biesinger | May, 6 2026

Your 45-day washout rate hovers at 15-20%. Your training team runs tight. Quality assurance scores are solid. Yet agent attrition hasn't budged in two years.

Why BPOs Keep Hiring the Same Wrong Person (And Calling It a Process Problem)

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How Much of Your Hiring Process Should Focus On Turnover?

It's All About People: The Best Strategy to Reduce Employee Turnover

Top 5 Traits That Make a Candidate More Likely to Stay

5 Interview Questions Guaranteed to Reduce Turnover

Why Employee Engagement Doesn't Reduce Turnover

How Much is Your Turnover Really Costing You?

What is a predictive hiring system?

Who is Journeyfront?