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You're Measuring the Wrong Thing at the End of Every Hiring Class

Dave Biesinger | Apr, 8 2026

There's a moment at the end of every hiring class that most BPO recruiting teams treat as a finish line. Headcount is filled. Seats are in training. The reporting goes green.

Matt Stebner

Matt Stebner
Matt Stebner is Senior Product Manager at Journeyfront, building scalable hiring technology. He turns real recruiting pain points into product solutions.

Recent Posts

Fraud Is Infiltrating BPO Hiring—And the Stakes Have Never Been Higher

A single insider at a major BPO photographed 200 customer records per day, selling them for $200 each. The scheme recruited supervisors into a criminal conspiracy. Employees earned over $500,000 in bribes. The result: 69,000 customers exposed, $180-400 million in damages, 226 employees terminated, and a major client relationship destroyed entirely.

Matt Stebner | Jan, 29 2026

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