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Fraud Is Infiltrating BPO Hiring—And the Stakes Have Never Been Higher

Matt Stebner | Jan, 29 2026

A single insider at a major BPO photographed 200 customer records per day, selling them for $200 each. The scheme recruited supervisors into a criminal conspiracy. Employees earned over $500,000 in bribes. The result: 69,000 customers exposed, $180-400 million in damages, 226 employees terminated, and a major client relationship destroyed entirely.

Matt Stebner

Matt Stebner
Matt Stebner is the Senior Product Manager at Journeyfront, where he focuses on building scalable hiring technology for high-volume recruiting teams. He works closely with customers, engineering, and CS to turn real hiring pain points into practical product solutions.

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Fraud Is Infiltrating BPO Hiring—And the Stakes Have Never Been Higher

A single insider at a major BPO photographed 200 customer records per day, selling them for $200 each. The scheme recruited supervisors into a criminal conspiracy. Employees earned over $500,000 in bribes. The result: 69,000 customers exposed, $180-400 million in damages, 226 employees terminated, and a major client relationship destroyed entirely.

Matt Stebner | Jan, 29 2026

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