Three New Controls to Close Out Interview Scheduling Cleanly
Recruiters can now expire scheduling links, pause new bookings on an interview activity, and decide whether candidates can request more time. The headline: no more zombie invites resurrecting weeks after a role is filled.
The Deepfake Economy: How BPOs Can Protect Themselves While Keeping Remote Hiring Open
Remote hiring transformed from emergency response to competitive advantage faster than anyone predicted. When COVID-19 forced the world remote in 2020, BPOs that had built their economics around distributed workforces suddenly looked prescient.
Why Fraud Detection Isn't Optional for BPOs Anymore
Remote hiring opened doors for BPO operations. But it also opened doors for fraud.
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Fraud Is Infiltrating BPO Hiring—And the Stakes Have Never Been Higher
A single insider at a major BPO photographed 200 customer records per day, selling them for $200 each. The scheme recruited supervisors into a criminal conspiracy. Employees earned over $500,000 in bribes. The result: 69,000 customers exposed, $180-400 million in damages, 226 employees terminated, and a major client relationship destroyed entirely.
