Fraud Is Infiltrating BPO Hiring—And the Stakes Have Never Been Higher
A single insider at a major BPO photographed 200 customer records per day, selling them for $200 each. The scheme recruited supervisors into a criminal conspiracy. Employees earned over $500,000 in bribes. The result: 69,000 customers exposed, $180-400 million in damages, 226 employees terminated, and a major client relationship destroyed entirely.
How to Screen for Emotional Intelligence in Sales Candidates
Emotional intelligence is the ability to sense, correctly interpret, and effectively use emotional signals or clues in a social situation. For sales professionals, one of the most important traits that they should develop is emotional intelligence. For example, sensing when a pitch is working, identifying a truly interested customer, or intuiting a better approach to inspire a potential client about a product.
