Candidate Experience Is an SLA. It's Time BPOs Started Treating It That Way.
Dave Biesinger | Mar, 31 2026
You live in SLAs. Response time? Measurable. Accuracy rate? Tracked daily. Escalation handling? Reported to clients weekly. You know that consistency, speed, and accountability aren't soft values—they're the operating system of your business.
How to Screen for Emotional Intelligence in Sales Candidates
Structured Interview Questions: Off-the-shelf questions are often built to apply to many different circumstances. This can make it more difficult for a candidate to answer the questions applying to very specific scenarios (e.g. sales). Custom questions are often made up on the spot or created by people who have no training or formal experience, which represents one of the common challenges in implementing sales assessment tests.
Charlie Scott | Jul, 2 2019
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