Fraud Is Infiltrating BPO Hiring—And the Stakes Have Never Been Higher
Matt Stebner | Jan, 29 2026
A single insider at a major BPO photographed 200 customer records per day, selling them for $200 each. The scheme recruited supervisors into a criminal conspiracy. Employees earned over $500,000 in bribes. The result: 69,000 customers exposed, $180-400 million in damages, 226 employees terminated, and a major client relationship destroyed entirely.
5 Tips For Writing Better Interview Questions
A great interview question can make all the difference when selecting the right person to hire, yet writing such a question can be a daunting process for anyone. After spending countless hours and writing over 300 questions, here are my top 5 tips to write great interview questions in less time.
Cody Jolley | Jun, 3 2019
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