When Your Client Asks for a Hiring Report and You're Still Building It in Excel

I came across a Reddit post last week that should concern every BPO hiring leader.

Everyone wins when you get the right person in the right job. Teams get better employees that help them reach their goals and the individuals hired enjoy their work and live better lives. When you successfully find the ideal job candidate, it's worth the extra time to get right even if it takes more time.

There seems to be a current trend among employers to offer more unique and diverse office perks in the hopes of attracting and retaining talent. While perks can be fun and bring momentary happiness, they do not meaningfully move the needle on employee satisfaction or retention. One such example was highlighted by Payscale’s list of employee tenure at Fortune 500 companies, which denotes that Google, a company that offers top-notch perks, has a median employee tenure of 1.1 years.

If 80% of turnover can be attributed to bad hiring decisions, it's apparent that incorporating retention-related criteria into your hiring process is the way to truly mitigate turnover. But it can be hard to determine how much of your hiring process should focus on turnover.