Dave Biesinger
Recent Posts
From 12 Days to Same Day: How to Automate BPO Hiring Without Losing the Human Touch
Let me tell you about a problem that's keeping BPO leaders up at night.
Dave Biesinger | Dec, 9 2025
Journeyfront at CCW Vegas 2025: Where AI Meets the Human Side of CX
Fresh from the energy of CCW Vegas 2025, we're reflecting on an incredible week at the world's largest customer contact event. With over 5,000 attendees and 200+ solution providers, the conversations were electric... and one theme kept coming up: while everyone's racing toward AI and automation, the workforce challenge isn't going away. It's getting harder.
Dave Biesinger | Jun, 16 2025
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