Dave Biesinger
Recent Posts
Why Your ATS Is Costing You $15K Per Bad Hire: The Hidden Cost of Poor Candidate Assessment
I recently spoke with a Director of Talent Acquisition at a mid-sized BPO who told me something that left me stunned. Her company was losing $5.2 million annually to turnover. When we dug into the numbers, we discovered that 78% of their bad hires had looked perfect on paper.
Dave Biesinger | Jan, 13 2026
From 12 Days to Same Day: How to Automate BPO Hiring Without Losing the Human Touch
Let me tell you about a problem that's keeping BPO leaders up at night.
Dave Biesinger | Dec, 9 2025
Journeyfront at CCW Vegas 2025: Where AI Meets the Human Side of CX
Fresh from the energy of CCW Vegas 2025, we're reflecting on an incredible week at the world's largest customer contact event. With over 5,000 attendees and 200+ solution providers, the conversations were electric... and one theme kept coming up: while everyone's racing toward AI and automation, the workforce challenge isn't going away. It's getting harder.
Dave Biesinger | Jun, 16 2025
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