Dave Biesinger
Recent Posts
The Deepfake Economy: How BPOs Can Protect Themselves While Keeping Remote Hiring Open
Remote hiring transformed from emergency response to competitive advantage faster than anyone predicted. When COVID-19 forced the world remote in 2020, BPOs that had built their economics around distributed workforces suddenly looked prescient.
Why Fraud Detection Isn't Optional for BPOs Anymore
Remote hiring opened doors for BPO operations. But it also opened doors for fraud.
Is Your Recruiting Software Discriminating Against Your Best Candidates?
I came across a Reddit post last week that should concern every BPO hiring leader.
The BPO Hiring Accuracy Crisis: How Legacy ATS Systems Fail at Volume Hiring
Let me tell you about a problem hiding in plain sight across the BPO industry.
Why Your ATS Is Costing You $15K Per Bad Hire: The Hidden Cost of Poor Candidate Assessment
I recently spoke with a Director of Talent Acquisition at a mid-sized BPO who told me something that left me stunned. Her company was losing $5.2 million annually to turnover. When we dug into the numbers, we discovered that 78% of their bad hires had looked perfect on paper.
From 12 Days to Same Day: How to Automate BPO Hiring Without Losing the Human Touch
Let me tell you about a problem that's keeping BPO leaders up at night.
Journeyfront at CCW Vegas 2025: Where AI Meets the Human Side of CX
Fresh from the energy of CCW Vegas 2025, we're reflecting on an incredible week at the world's largest customer contact event. With over 5,000 attendees and 200+ solution providers, the conversations were electric... and one theme kept coming up: while everyone's racing toward AI and automation, the workforce challenge isn't going away. It's getting harder.
