Company Background
TruHearing is a leading provider of premium hearing benefits. We have one simple goal: improve the lives of people with hearing loss through affordable hearing healthcare and innovative technology.
The Problem
Unfortunately, only 41% of the Hearing Consultants were meeting performance expectations (Calls to Booking) with no consultants receiving an "Exceptional" rating status. With over half of new hires not reaching an acceptable performance status, TruHearing was bleeding millions of potential revenue, with no end in sight.
The Results
Job performance increased by 21%, including 18% receiving “Exceptional” status (0% reached “Exceptional” status prior), in the first year of using Journeyfront. This swing also produced a 21% decrease in poor performance, resulting in explosive jumps of hearing exam appointments booked.
