High-Volume Hiring at Scale:  BPOs often need to fill hundreds, or even thousands, of roles in short timeframes. Traditional hiring tools aren't designed to handle this volume efficiently, leading to highly manual workloads and bottlenecks in sourcing, screening, and decision-making.

Our Solution:

• Automated screening and scoring that manages candidates at scale. Score, rank, and advance candidates automatically based on your criteria.
• Customizable workflows and scoring to meet the unique needs of each client and geography.
• AI-powered video interviews (including automated scoring) to quickly identify the right applicants without manual review.
• Automated interview scheduling and candidate communications to reduce the hassle of chasing candidates.
• Easy application review for recruiters to quickly select the best of the remaining candidates.

High Turnover Rates: The fast-paced nature of BPO work often leads to high employee attrition. This means hiring teams are perpetually recruiting, which increases hiring costs, reduces profitability, impacts operational stability, and strains client relationships.

Our Solution: 

• Use AI and predictive analytics to identify hiring patterns that predict turnover.
• Predict candidate's likelihood to churn before you hire them.
• Create a continuous feedback loop that makes your hiring smarter with every class.

SLA Commitments to Clients: BPO contracts often include strict service-level agreements (SLAs) that hinge on workforce readiness. Delays or mismatches in hiring can lead to penalties or strained client relationships.

Our Solution: 

• Journeyfront automates routine tasks like candidate screening, scheduling, and communication, allowing you to meet tight SLA deadlines without sacrificing quality.
• Standardize your hiring workflows and funnel reporting across all locations. Gain full visibility into every hire in every class. Build a consistent, scalable hiring process you can count on.

Candidate Quality: Hiring at scale often forces teams to prioritize speed over precision, leading to poor-fit hires. This contributes to higher attrition and reduced productivity, creating a vicious cycle of recruitment inefficiency.

Our Solution: 

Fragmented Hiring Processes: Many BPOs rely on multiple disconnected tools for recruitment, including traditional ATS platforms, assessment tools, and spreadsheets. This fragmentation increases manual work, hampers collaboration, and makes it difficult to track or improve hiring outcomes.

Our Solution:

• Journeyfront's platform includes everything you need to hire the right people faster, track the effectiveness of your hiring process, and improve and adapt over time
• One platform, purpose-built for BPOs

Assessing Language and Technology Proficiency: BPOs need to quickly and accurately assess language and technology proficiency, however, this often leaves them juggling even more tools, creating inefficiencies in the hiring process.

Our Solution: 

• To deliver a great customer experience, you need to have confidence in your agent's ability to communicate and solve customer issues. Journeyfront can assess communication and technology skills to surface your best candidates automatically, improving hiring speed and quality.
• By measuring a variety of dimensions in a single platform, you get a more comprehensive, holistic view of the candidate's capabilities, how well they match the job requirements, and how they compare to the rest of the candidate pool.

Easily Sharing Reports and Screening Details with Clients: Key to BPO's business success is confidently relaying to clients that your screening process measures the skills and requirements needed for the role. This is typically done in ad-hoc spreadsheets, limiting collaboration, speed of reporting, and data integrity across locations.

Our Solution: 

• Unlike traditional ATS platforms designed for internal use only, Journeyfront lets you share candidate data and reports with clients, because BPO hiring is different.
• Win deals with modern collaboration. Stand out in RFPs and renewals by offering the client visibility your competitors can't match.

Improving the Hiring Process Over Time: When hiring at scale, seemingly small inefficiencies in the hiring process quickly add up, costing BPOs time and money.

Our Solution: 

• With post-hire analytics, Journeyfront tracks the performance and retention of new hires against pre-hire metrics. This feedback loop allows BPOs to continuously refine their hiring strategies, improving outcomes over time.