You're Measuring the Wrong Thing at the End of Every Hiring Class
Dave Biesinger | Apr, 8 2026
There's a moment at the end of every hiring class that most BPO recruiting teams treat as a finish line. Headcount is filled. Seats are in training. The reporting goes green.
How to Screen for Emotional Intelligence in Sales Candidates
Structured Interview Questions: Off-the-shelf questions are often built to apply to many different circumstances. This can make it more difficult for a candidate to answer the questions applying to very specific scenarios (e.g. sales). Custom questions are often made up on the spot or created by people who have no training or formal experience, which represents one of the common challenges in implementing sales assessment tests.
Charlie Scott | Jul, 2 2019
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