Aim, Screen, Fill, Repeat: Our New BPO Hiring Guide Series
A few months ago, we published the first edition of The BPO Hiring Playbook, Daniel Ash's field guide to hiring at BPO scale, built on a decade of work with some of the largest contact center operations in the world. It's dense. It's thorough. And, if we're honest, it's a lot to hand someone who just needs an answer to one specific question on a Tuesday afternoon.
How to Screen for Emotional Intelligence in Sales Candidates
Structured Interview Questions: Off-the-shelf questions are often built to apply to many different circumstances. This can make it more difficult for a candidate to answer the questions applying to very specific scenarios (e.g. sales). Custom questions are often made up on the spot or created by people who have no training or formal experience, which represents one of the common challenges in implementing sales assessment tests.
