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Journeyfront at CCW Vegas 2025: Where AI Meets the Human Side of CX

Fresh from the energy of CCW Vegas 2025, we're reflecting on an incredible week at the world's largest customer contact event. With over 5,000 attendees and 200+ solution providers, the conversations were electric... and one theme kept coming up: while everyone's racing toward AI and automation, the workforce challenge isn't going away. It's getting harder.

Charlie Scott

Charlie Scott
Charlie is an Industrial-Organizational Psychologist with nearly a decade of experience in applied research and organizational consulting. As an expert in individual, team, and leader assessment (and development) he is passionate about using science to make a fairer and more effective hiring process. When he isn’t creating new Journeyfront assessments, working with clients to improve their hiring, or swimming in data he collaborates with peers from around the world to publish and present ideas and research to push the field of assessment forward. Beyond the professional sphere, Charlie enjoys traveling the world, meeting new people, trying new things, or even spending a quiet night in with his devilish cat and reading a good book.

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