The Deepfake Economy: How BPOs Can Protect Themselves While Keeping Remote Hiring Open
Remote hiring transformed from emergency response to competitive advantage faster than anyone predicted. When COVID-19 forced the world remote in 2020, BPOs that had built their economics around distributed workforces suddenly looked prescient.
Charlie Scott
Recent Posts
Why You Should Hire for Conflict In Your Organization
If you’ve been incredibly fortunate, you’ve never worked in a dysfunctional team or organization scarred by conflict (or conflict avoidance). For the rest of us, it’s more a matter of what type of dysfunction we’ve had to work with. These dysfunctions can tend to boil down to four general cultures/behaviors of dysfunctional workplaces and teams that we’ll call: willful blindness, cold tensions, skirmishes, and active warfare.
How to Screen for Emotional Intelligence in Sales Candidates
Emotional intelligence is the ability to sense, correctly interpret, and effectively use emotional signals or clues in a social situation. For sales professionals, one of the most important traits that they should develop is emotional intelligence. For example, sensing when a pitch is working, identifying a truly interested customer, or intuiting a better approach to inspire a potential client about a product.
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