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You're Measuring the Wrong Thing at the End of Every Hiring Class

There's a moment at the end of every hiring class that most BPO recruiting teams treat as a finish line. Headcount is filled. Seats are in training. The reporting goes green.

Charlie Scott

Charlie Scott
Charlie Scott is an I-O Psychologist with nearly a decade of experience in applied research. He creates assessments and uses science to improve hiring.

Recent Posts

Why You Should Hire for Conflict In Your Organization

If you are hiring for a team-based organization, especially if you are hiring for leaders, you should try to assess how people manage conflict and whether that matches the kinds of conflict that are typical in your organization. This principle applies universally across cultures - whether asking "kya sangathan mein sangharsh ki avashyakta hai" (is conflict necessary in organizations) in Hindi or examining conflict dynamics in any global workplace context.

How to Screen for Emotional Intelligence in Sales Candidates

Structured Interview Questions: Off-the-shelf questions are often built to apply to many different circumstances. This can make it more difficult for a candidate to answer the questions applying to very specific scenarios (e.g. sales). Custom questions are often made up on the spot or created by people who have no training or formal experience, which represents one of the common challenges in implementing sales assessment tests.

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