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An Evidence-Based Approach to Reducing Workforce Turnover

Turnover isn’t just a people problem, it’s a profit problem. Especially for organizations engaged in high-volume hiring in sectors like business process outsourcing (BPO) and warehousing/logistics.

Charlie Scott

Charlie Scott
Charlie is an Industrial-Organizational Psychologist with nearly a decade of experience in applied research and organizational consulting. As an expert in individual, team, and leader assessment (and development) he is passionate about using science to make a fairer and more effective hiring process. When he isn’t creating new Journeyfront assessments, working with clients to improve their hiring, or swimming in data he collaborates with peers from around the world to publish and present ideas and research to push the field of assessment forward. Beyond the professional sphere, Charlie enjoys traveling the world, meeting new people, trying new things, or even spending a quiet night in with his devilish cat and reading a good book.

Recent Posts

Why You Should Hire for Conflict In Your Organization

If you’ve been incredibly fortunate, you’ve never worked in a dysfunctional team or organization scarred by conflict (or conflict avoidance). For the rest of us, it’s more a matter of what type of dysfunction we’ve had to work with. These dysfunctions can tend to boil down to four general cultures/behaviors of dysfunctional workplaces and teams that we’ll call: willful blindness, cold tensions, skirmishes, and active warfare.

How to Screen for Emotional Intelligence in Sales Candidates

Emotional intelligence is the ability to sense, correctly interpret, and effectively use emotional signals or clues in a social situation. For sales professionals, one of the most important traits that they should develop is emotional intelligence. For example, sensing when a pitch is working, identifying a truly interested customer, or intuiting a better approach to inspire a potential client about a product.

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