Journeyfront at CCW Vegas 2025: Where AI Meets the Human Side of CX
Fresh from the energy of CCW Vegas 2025, we're reflecting on an incredible week at the world's largest customer contact event. With over 5,000 attendees and 200+ solution providers, the conversations were electric... and one theme kept coming up: while everyone's racing toward AI and automation, the workforce challenge isn't going away. It's getting harder.
Charlie Scott

Recent Posts
Why You Should Hire for Conflict In Your Organization
If you’ve been incredibly fortunate, you’ve never worked in a dysfunctional team or organization scarred by conflict (or conflict avoidance). For the rest of us, it’s more a matter of what type of dysfunction we’ve had to work with. These dysfunctions can tend to boil down to four general cultures/behaviors of dysfunctional workplaces and teams that we’ll call: willful blindness, cold tensions, skirmishes, and active warfare.
How to Screen for Emotional Intelligence in Sales Candidates
Emotional intelligence is the ability to sense, correctly interpret, and effectively use emotional signals or clues in a social situation. For sales professionals, one of the most important traits that they should develop is emotional intelligence. For example, sensing when a pitch is working, identifying a truly interested customer, or intuiting a better approach to inspire a potential client about a product.