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Fraud Is Infiltrating BPO Hiring—And the Stakes Have Never Been Higher

Matt Stebner | Jan, 29 2026

A single insider at a major BPO photographed 200 customer records per day, selling them for $200 each. The scheme recruited supervisors into a criminal conspiracy. Employees earned over $500,000 in bribes. The result: 69,000 customers exposed, $180-400 million in damages, 226 employees terminated, and a major client relationship destroyed entirely.

Daniel Ash

Daniel Ash
Daniel is the CEO and Co-Founder of Journeyfront. Before Journeyfront, Daniel worked in private equity and management consulting, working with companies to grow, build amazing teams, and solve some of the world's most complex challenges. He now gets to do that at massive scale with Journeyfront. Daniel is on a mission to crack the code when it comes to job fit. He believes every person in a job that's perfect for them is the key to a world where companies and individuals work together to accomplish great things. He can be reached at daniel@journeyfront.com.
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Recent Posts

The Quality Paradox: Why BPOs Need Different Screening for Every Client (And How to Make It Scalable)

Here's a conversation I had last month that perfectly captures the BPO quality paradox.

Daniel Ash | Dec, 16 2025

Why BPOs Hire Different (And Why Your ATS Probably Doesn't Get It)

I recently had a conversation with a Director of Talent Acquisition at a mid-sized BPO that left me frustrated on her behalf.

Daniel Ash | Dec, 2 2025

An Evidence-Based Approach to Reducing Workforce Turnover

Turnover isn’t just a people problem, it’s a profit problem. Especially for organizations engaged in high-volume hiring in sectors like business process outsourcing (BPO) and warehousing/logistics.

Daniel Ash | Mar, 28 2025

Why Hiring Accuracy is More Important than Hiring Efficiency.

I recently had a conversation with a Talent Acquisition Leader that left me shocked. While talking about how important it is to hire the right person, I sensed an alarming degree of indifference around hiring accuracy altogether. I understand this is not top of mind for everyone, but this was coming from the Director of Talent Acquisition for a Fortune 5,000 company.

Daniel Ash | Aug, 11 2020

How to Diagnose What's Causing Your Turnover

What's Causing Your Turnover?

I started my career at Bain & Company, a global management consulting firm charged with helping some of the world's largest organizations solve their most critical business challenges. 

Daniel Ash | Feb, 12 2019

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