Fraud Is Infiltrating BPO Hiring—And the Stakes Have Never Been Higher
Matt Stebner | Jan, 29 2026
A single insider at a major BPO photographed 200 customer records per day, selling them for $200 each. The scheme recruited supervisors into a criminal conspiracy. Employees earned over $500,000 in bribes. The result: 69,000 customers exposed, $180-400 million in damages, 226 employees terminated, and a major client relationship destroyed entirely.
Who is Journeyfront?
Having the wrong person in the wrong job is bad news for anyone. Poor job fit leads to employee dissatisfaction and under performance, while companies foot the bill to hire and train these employees who don't contribute or even detract from company success.
Nick Lyon | Jan, 11 2018
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