The Quality Paradox: Why BPOs Need Different Screening for Every Client (And How to Make It Scalable)
Here's a conversation I had last month that perfectly captures the BPO quality paradox.
Top 5 Traits That Make a Candidate More Likely to Stay
When it comes to retaining top talent, it's important to understand the true drivers behind why high performing and satisfied employees ultimately decide to go another direction. In the modern HR world, many would say that optimizing employee engagement is the way to go, when in reality, the research shows there are more important things we should be looking at to retain top performers.
5 Interview Questions Guaranteed to Reduce Turnover
Hiring is hard. Hiring people that will stay in a position for a long time is even harder. Here are five questions guaranteed to flag a candidate for turnover risk and thus help you reduce employee turnover.
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Why Employee Engagement Doesn't Reduce Turnover
One of the most common strategies for reducing turnover has been to invest in employee engagement initiatives. These efforts take many forms (engagement surveys, manager trainings, expensive company perks, etc.).
How Much is Your Turnover Really Costing You?
In an ever more competitive economy, hiring the right person for the right job has never been more critical. With more millennials entering the workforce each year, companies are finding that turnover costs hinder their ability to scale and thrive. Various strategies have been employed to reduce turnover in almost every industry. Most have yielded only modest results despite significant investment.
Lessons from Google's Worthless Interview Questions
The technology giant, Google, is known for hiring the best talent in the market and equally known for their wacky interview questions. For years, Google interviewers used these seemingly random questions to "help" them hire great talent. Turns out though, these questions didn't help at all.
“We found that brainteasers are a complete waste of time,” Laszlo Bock, senior vice president of people operations at Google, told the New York Times. “They don’t predict anything. They serve primarily to make the interviewer feel smart.”
What is a predictive hiring system?
Every company has and uses a predictive hiring system—whether they know it or not. Let's elaborate on a concrete definition of what a predictive hiring system is...
Who is Journeyfront?
Having the wrong person in the wrong job is bad news for anyone. Poor job fit leads to employee dissatisfaction and under performance, while companies foot the bill to hire and train these employees who don't contribute or even detract from company success.
