Journeyfront at CCW Vegas 2025: Where AI Meets the Human Side of CX
Fresh from the energy of CCW Vegas 2025, we're reflecting on an incredible week at the world's largest customer contact event. With over 5,000 attendees and 200+ solution providers, the conversations were electric... and one theme kept coming up: while everyone's racing toward AI and automation, the workforce challenge isn't going away. It's getting harder.
How Much is Your Turnover Really Costing You?
In an ever more competitive economy, hiring the right person for the right job has never been more critical. With more millennials entering the workforce each year, companies are finding that turnover costs hinder their ability to scale and thrive. Various strategies have been employed to reduce turnover in almost every industry. Most have yielded only modest results despite significant investment.
Lessons from Google's Worthless Interview Questions
The technology giant, Google, is known for hiring the best talent in the market and equally known for their wacky interview questions. For years, Google interviewers used these seemingly random questions to "help" them hire great talent. Turns out though, these questions didn't help at all.
“We found that brainteasers are a complete waste of time,” Laszlo Bock, senior vice president of people operations at Google, told the New York Times. “They don’t predict anything. They serve primarily to make the interviewer feel smart.”
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What is a predictive hiring system?
Every company has and uses a predictive hiring system—whether they know it or not. Let's elaborate on a concrete definition of what a predictive hiring system is...
Who is Journeyfront?
Having the wrong person in the wrong job is bad news for anyone. Poor job fit leads to employee dissatisfaction and under performance, while companies foot the bill to hire and train these employees who don't contribute or even detract from company success.
