Journeyfront at CCW Vegas 2025: Where AI Meets the Human Side of CX
Fresh from the energy of CCW Vegas 2025, we're reflecting on an incredible week at the world's largest customer contact event. With over 5,000 attendees and 200+ solution providers, the conversations were electric... and one theme kept coming up: while everyone's racing toward AI and automation, the workforce challenge isn't going away. It's getting harder.
6 Proven Steps to Identify the Right Applicant
Hiring great people is one of the most important and most challenging things we do in our professional lives. The hardest part is often just knowing what to ask applicants to make sure we're getting the right person for the job. We know there are certain attributes the ideal employee will have, but what exactly are they and how do we test for those traits in applicants? And do it in the limited time you have? This pressure often leaves one feeling overwhelmed and even a little frustrated.
