The Quality Paradox: Why BPOs Need Different Screening for Every Client (And How to Make It Scalable)
Here's a conversation I had last month that perfectly captures the BPO quality paradox.
Lessons from Google's Worthless Interview Questions
The technology giant, Google, is known for hiring the best talent in the market and equally known for their wacky interview questions. For years, Google interviewers used these seemingly random questions to "help" them hire great talent. Turns out though, these questions didn't help at all.
“We found that brainteasers are a complete waste of time,” Laszlo Bock, senior vice president of people operations at Google, told the New York Times. “They don’t predict anything. They serve primarily to make the interviewer feel smart.”
What is a predictive hiring system?
Every company has and uses a predictive hiring system—whether they know it or not. Let's elaborate on a concrete definition of what a predictive hiring system is...
