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Journeyfront at CCW Vegas 2025: Where AI Meets the Human Side of CX

Fresh from the energy of CCW Vegas 2025, we're reflecting on an incredible week at the world's largest customer contact event. With over 5,000 attendees and 200+ solution providers, the conversations were electric... and one theme kept coming up: while everyone's racing toward AI and automation, the workforce challenge isn't going away. It's getting harder.

Angela Carmack

Angela Carmack
Angela has always been passionate about helping build high performing teams. Organizational behavior was a favorite subject that she chose to make a primary focus of her master's degree. After helping several organizations roll out global initiatives, she transitioned to lead teams of customer success managers and advocating for customers for SaaS companies. Now at Journeyfront, she's excited to combine her passions of leading customer advocacy and helping companies hire and manage their teams more effectively.
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