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You're Measuring the Wrong Thing at the End of Every Hiring Class

There's a moment at the end of every hiring class that most BPO recruiting teams treat as a finish line. Headcount is filled. Seats are in training. The reporting goes green.

Angela Carmack

Angela Carmack
Angela Carmack leads customer success at Journeyfront. She combines organizational behavior expertise with a passion for building high-performing teams.
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Recent Posts

3 Ways to Increase Gender Diversity In Hiring

If you’re serious about increasing the gender diversity in your workforce, start with the hiring process. Here are  three simple suggestions that will improve your hiring process and increase gender diversity.

The Top 2 Hiring Metrics Your Company Needs To Track

Now more than ever, human resources teams are expected to create tangible value for the business—from hiring and retaining talent to performance management to leadership development and more. People analytics are key to helping HR teams meet the demands of today’s business landscape.

Hiring for Culture Fit: Why Company Perks Are Not Culture

There seems to be a current trend among employers to offer more unique and diverse office perks in the hopes of attracting and retaining talent. While perks can be fun and bring momentary happiness, they do not meaningfully move the needle on employee satisfaction or retention. One such example was highlighted by Payscale’s list of employee tenure at Fortune 500 companies, which denotes that Google, a company that offers top-notch perks, has a median employee tenure of 1.1 years.

People Leave Bosses, Not Jobs.

If you are looking to decrease turnover, who you hire and promote to management is crucial. The reality is that people quit bosses more often than they leave for other reasons, making management quality a key retention factor.

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