Skip to content
Request Demo Sign In

Candidate Experience Is an SLA. It's Time BPOs Started Treating It That Way.

You live in SLAs. Response time? Measurable. Accuracy rate? Tracked daily. Escalation handling? Reported to clients weekly. You know that consistency, speed, and accountability aren't soft values—they're the operating system of your business.

Rhett Nelson

Rhett Nelson
Rhett Nelson has years of experience helping HR and talent acquisition teams across industries reduce turnover and optimize their hiring processes.
Find me on:

Recent Posts

Are You Tracking The Results of The People You Hire?

Being in the business world, it's likely we're all familiar with Pearson's Law, which states: "When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates."  The idea that tracking performance ultimately yields better results is a common-sense proposition at this point.

7 Signs Your Employee is Thinking About Turning Over

This list will identify some of the less-obvious signs an employee is looking for another job, rather than more obvious signs such as excessive absences, coming in late and leaving early, decreased quality of work, and changes in attitude.

How Much of Your Hiring Process Should Focus On Turnover?

If 80% of turnover can be attributed to bad hiring decisions, it's apparent that incorporating retention-related criteria into your hiring process is the way to truly mitigate turnover. But it can be hard to determine how much of your hiring process should focus on turnover. 

It's All About People: The Best Strategy to Reduce Employee Turnover

If 80% of your turnover is the result of bad hiring decisions, the most important thing you can do to minimize employee turnover is to focus on hiring people more likely to stay.

Top 5 Traits That Make a Candidate More Likely to Stay

When it comes to retaining top talent, it's important to understand the true drivers behind why high performing and satisfied employees ultimately decide to go another direction. In the modern HR world, many would say that optimizing employee engagement is the way to go, when in reality, the research shows there are more important things we should be looking at to retain top performers. 

5 Interview Questions Guaranteed to Reduce Turnover

Hiring is hard. Hiring people that will stay in a position for a long time is even harder. Understanding how to reduce employee turnover through strategic interview questions can provide clear answers to retention challenges.

Why Employee Engagement Doesn't Reduce Turnover

One of the most common strategies for reducing turnover has been to invest in employee engagement initiatives. These efforts take many forms (engagement surveys, manager trainings, expensive company perks, etc.).

How Much is Your Turnover Really Costing You?

According to the Harvard Business Review, 80% of turnover can be attributed to bad hiring decisions. This means the cost of regrettable turnover—losing employees you wanted to keep—is largely preventable through better screening and assessment processes.

letter Icon

Subscribe

Get data driven hiring updates sent straight to your inbox